Managing Vendors
View and manage the vendors (suppliers) you order from through Bestellfix.Your Vendor List
Your vendor list shows all suppliers you can order from. These are the vendors that:- Have been approved for your restaurant
- Are set up to accept orders through Bestellfix
- Service your location/area
Viewing Your Vendors
To see your vendors:- Go to Home (Dashboard)
- View the list of all available vendors
- Each vendor card shows the vendor name
Vendor Relationships
How Vendors Are Added
Vendors are typically added to your account by:- Bestellfix administration setting up the connection
- Vendor accepting a connection request
- Pre-existing vendor relationships being migrated to the platform
Vendor Approval
Not all vendors may be immediately available:- Some vendors need to approve your restaurant as a customer
- Existing business relationships are typically pre-approved
- New vendor connections may require vendor acceptance
Ordering from Vendors
Once a vendor is in your list:- Click on the vendor from your dashboard
- Access their product catalog
- Browse products and place orders
- View order history with that vendor
Vendor-Specific Features
Each vendor may have:- Their own product catalog
- Specific pricing for your restaurant
- Customdelivery schedules
- Minimum order requirements
- Special terms or conditions
Managing Vendor Connections
Active Vendors
Vendors you regularly order from:- Appear in your vendor list
- Have active catalogs
- Can receive orders
Requesting New Vendors
To add a new vendor:- Contact Bestellfix support or
- Use any “Add Vendor” or “Request Vendor” feature if available
- Provide vendor information
- Wait for connection to be established
Removing Vendors
If you no longer work with a vendor:- Contact support to have them removed
- Or the vendor may be hidden if inactive
- Past order history is typically retained
Vendor Information
For each vendor, you may be able to view:- Vendor company name
- Contact information (if shared)
- Product catalog
- Order history with that vendor
- Delivery schedules
My Inventory
“My Inventory” is a special vendor context that represents:- Your own product catalog
- Products you manage yourself
- Used for internal ordering or multi-vendor orders
Multi-Order Feature
Some systems offer “Multi-order” which allows:- Ordering from multiple vendors in one workflow
- Creating orders across several suppliers
- Consolidated ordering experience
Vendor Communications
Order Confirmations
When you place an order:- Vendor receives the order
- May send confirmation back
- You can track order status
Delivery Notifications
Vendors may:- Notify you of delivery times
- Send tracking information
- Confirm deliveries
Issues and Support
For vendor-related issues:- Contact the vendor directly, or
- Use Bestellfix support to facilitate communication
Vendor Catalogs
Product Availability
Vendor catalogs show:- Current products available
- Product descriptions
- Prices (your specific pricing)
- Stock status
Catalog Updates
Vendors can update:- Add new products
- Remove discontinued items
- Change prices
- Update availability
Pricing
Customer-Specific Pricing
Your prices may differ from other customers:- Based on your agreement with vendor
- Contract pricing
- Volume discounts
- Special terms
Price Changes
Vendors may update prices:- You’ll see current prices when ordering
- Historical orders retain original prices
Delivery Coordination
Delivery Locations
When ordering, specify which delivery location for each vendor:- Select from your saved delivery addresses
- See Delivery Locations
Delivery Schedules
Each vendor may have:- Specific delivery days
- Cut-off times for orders
- Lead time requirements
Best Practices
Regular Communication
- Maintain good relationships with vendors
- Communicate any issues promptly
- Provide feedback on products and service
Organized Ordering
- Use product lists for regular orders
- Plan orders according to vendor delivery schedules
- Review orders before submitting
Vendor Diversity
- Don’t rely on single vendor
- Maintain multiple supplier relationships
- Have backup options
Order History Review
- Review past orders for accuracy
- Track spending per vendor
- Identify ordering patterns
Troubleshooting
Vendor Not Appearing
- Verify vendor connection is active
- Check you’re in correct location/company
- Contact support if vendor should be there
- Vendor may not service your area
Cannot Order from Vendor
- Verify vendor is active
- Check if vendor requires approval
- Ensure vendor catalog is available
- Contact vendor or support
Product Prices Incorrect
- Verify your pricing agreement with vendor
- Contact vendor to confirm pricing
- Report discrepancies to vendor
- May need to update pricing in system
Delivery Issues
- Contact vendor directly for delivery problems
- Review delivery location for accuracy
- Verify delivery schedule and timing
- Document issues for follow-up
Tips for Vendor Management
- Know your vendors: Understand each vendor’s strengths
- Order regularly: Maintain consistent relationships
- Communicate clearly: Provide clear order details and delivery instructions
- Track performance: Monitor vendor reliability and quality
- Build relationships: Good vendor relationships benefit your business
- Use the platform: Leverage Bestellfix features for efficient ordering
Advanced Features
Vendor Performance
Some systems may offer:- Vendor ratings or reviews
- Delivery tracking
- Quality metrics
- Order accuracy tracking
Vendor Catalogs
Advanced features may include:- Catalog customization
- Product favorites
- Custom product lists per vendor
- Historical pricing trends