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Delivery Locations

Manage the addresses where you want vendors to deliver your orders.

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What Are Delivery Locations?

Delivery locations are saved addresses where suppliers deliver your orders. You can have multiple delivery locations for:

• Different physical locations of your restaurant
• Separate kitchens or prep areas
• Off-site storage facilities
• Catering venues
• Any location where you receive deliveries

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Viewing Delivery Locations

To view your delivery locations:

1. Go to Settings → Delivery Locations
2. View a list of all saved locations
3. Each location shows:
   • Location name
   • Full address
   • Creation date

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Adding a Delivery Location

To add a new delivery address:

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Step 1: Open the Form

1. Go to Settings → Delivery Locations
2. Click Add Delivery Location or the + button
3. The location form opens

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Step 2: Enter Location Details

Fill in the address information:

• Location Name (required): A name to identify this location
  • Example: “Main Restaurant”, “Prep Kitchen”, “Catering Warehouse”
• Street Address (required): Street and number
• City (required): City name
• Postal Code (required): ZIP or postal code
• Additional Details (optional):
  • Apartment/suite number
  • Building name
  • Access instructions
  • Loading dock information

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Step 3: Save Location

Click Save or Add Location The delivery location is now saved and available for orders.

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Editing a Delivery Location

To modify an existing location:

1. Find the location in the list
2. Click the edit button
3. Update the details:
   • Change location name
   • Update address
   • Modify instructions
4. Save your changes

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Deleting a Delivery Location

To remove a delivery location:

1. Find the location in the list
2. Click the delete button
3. Confirm deletion

Note: You can delete locations that are no longer used. Existing orders with that location are not affected.

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Using Delivery Locations

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When Placing Orders

When you place an order:

1. Your basket will prompt for delivery location selection
2. Choose from your saved locations
3. The vendor will deliver to that address

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Default Location

If you have one primary location:

• It may be set as default
• Orders automatically use this location
• You can still change it per order

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Delivery Location Best Practices

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Naming

• Be clear: Use names that everyone on your team understands
• Include identifier: “Main Restaurant - Downtown” vs. just “Restaurant”
• Specify purpose: “Prep Kitchen”, “Storage Facility”

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Address Accuracy

• Use complete addresses: Include street numbers, unit numbers
• Add access instructions: Gate codes, loading dock details
• Verify with vendors: Confirm they can find the location

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Organization

• Add all locations upfront: Set up all addresses you use regularly
• Review regularly: Keep addresses current
• Remove unused: Delete old locations to avoid confusion

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Multi-Location Restaurants

If you operate multiple restaurant locations:

• Each restaurant company/location can have its own delivery addresses
• Switch between companies to manage location-specific addresses
• See Managing Companies for multi-location management

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Delivery Instructions

Include helpful information in location details:

• Access: “Use loading dock on west side”
• Timing: “Deliveries before 10 AM please”
• Contact: “Call manager upon arrival”
• Parking: “Parking available in rear”

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Common Delivery Locations

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Single Restaurant

• Main restaurant address
• Perhaps a storage facility

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Multi-Unit Operation

• Each restaurant location
• Central commissary
• Corporate office (for supplies)

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Complex Operations

• Main kitchen
• Prep kitchen
• Bakery
• Storage warehouse
• Catering facility

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Tips for Success

• Start complete: Add all delivery locations during initial setup
• Keep current: Update addresses if you move or add locations
• Be specific: Include all access details vendors need
• Coordinate with team: Ensure everyone knows which location to use for which orders
• Communicate with vendors: Confirm they have the correct addresses

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Troubleshooting

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Cannot Add Location

• Verify all required fields are filled
• Check address format
• Ensure you have permissions
• Try refreshing the page

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Location Not Appearing in Order

• Check you’re in the correct company/location context
• Verify location was saved successfully
• Refresh the order page

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Vendor Cannot Find Location

• Review address for accuracy
• Add more specific instructions
• Contact vendor to clarify
• Update location details with better directions

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Wrong Default Location

• Edit location settings if default option exists
• Or manually select correct location for each order
• Check company settings for default delivery address

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Integration with Orders

Delivery locations integrate with:

• Order placement: Select location when ordering
• Order history: View which location was used for past orders
• Vendor communication: Vendors see the delivery address with order

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Security and Privacy

• Delivery locations are visible to vendors you order from
• Only add locations where you want to receive deliveries
• Keep access codes and security information current
• Remove locations that are no longer in use