Skip to main contentOrder History
View all your past orders, track their status, and quickly reorder items you’ve purchased before.
Accessing Order History
To view your order history:
For a Specific Vendor
- Select a vendor from your dashboard
- Click History in the navigation menu
- View all orders placed with that vendor
From Navigation
- Look for Order History or History in the main navigation
- View orders from the currently selected vendor
Order History View
Your order history displays:
- List of all past orders
- Order date
- Order number/ID
- Vendor name (if viewing across vendors)
- Order total
- Order status
Orders are typically sorted by date (most recent first).
Order Details
Click on any order to view full details:
- All products in the order
- Quantities ordered
- Prices at time of order
- Delivery location
- Order notes
- Order status
- Order date and time
Order Statuses
Orders may have different statuses depending on what the vendor updates:
- Pending: Order submitted, waiting for vendor confirmation
- Confirmed: Vendor has confirmed the order
- Preparing: Vendor is preparing the order
- Delivered: Order has been delivered
- Completed: Order is fully completed
- Cancelled: Order was cancelled
The specific statuses depend on how your vendor manages orders.
Searching Order History
If search is available:
- Search by product name
- Search by order number
- Search by date range
- Filter by vendor
Reordering from History
To quickly place the same order again:
- Find the previous order in your history
- Click Reorder or Order Again (if available)
- The products from that order are added to your current basket
- Review quantities and make any changes
- Complete the order
This is a fast way to repeat regular orders.
Copying Items from Past Orders
If full reorder isn’t available:
- Open the order details
- View the products in that order
- Manually add those products to your current basket
- Adjust quantities as needed
Viewing Order Timeline
For detailed orders, you may see:
- When order was placed
- When vendor confirmed
- When order was prepared
- When order was delivered
- Any status updates from the vendor
Filtering Order History
Filter your orders by:
- Date Range: Last week, last month, custom range
- Status: Only show completed, pending, etc.
- Vendor: If viewing across multiple vendors
Exporting Order History
If export functionality is available:
- Select the orders or date range you want
- Click Export or Download
- Choose format (CSV, PDF, Excel)
- Download the file for your records
Useful for:
- Accounting and bookkeeping
- Analyzing purchasing patterns
- Reporting to management
Order Documentation
For each order, you can typically:
- View order confirmation
- Download invoice (if available)
- Print order details
- Save for records
Multi-Location Order History
If you manage multiple locations:
- Order history is typically per location
- Switch locations in settings to view that location’s orders
- Each restaurant location has its own order history
Common Uses for Order History
Review Spending
- See how much you’ve spent with each vendor
- Track spending over time
- Compare months or periods
Repeat Orders
- Quickly reorder standard items
- Maintain consistency in orders
- Save time on frequent orders
Resolve Issues
- Reference past orders when discussing with vendor
- Verify what was ordered vs. what was delivered
- Track missing or incorrect items
Record Keeping
- Maintain purchase records
- Support accounting processes
- Audit trail for purchases
Tips
- Reference order numbers: Use when communicating with vendors
- Keep records: Export or save important order details
- Regular review: Check recent orders for accuracy
- Use for reordering: Leverage history to speed up repeat orders
- Track issues: Note any problems with specific orders
Troubleshooting
Cannot See Order History
- Verify you’re looking at the correct vendor
- Check you’re viewing the correct location (if multi-location)
- Ensure you have permissions to view orders
- Try refreshing the page
Order Missing from History
- Confirm order was successfully placed
- Check if you’re logged into correct account
- Verify order wasn’t cancelled
- Contact support if order should be there
Cannot Reorder
- Verify all products from that order are still available
- Check that vendor still offers those products
- Try adding products manually
- Some products may be discontinued
Order History Best Practices
- Regular review: Check orders weekly for accuracy
- Document issues: Note any problems with orders in your own records
- Use for planning: Analyze patterns to optimize future orders
- Export regularly: Download records for accounting purposes
- Compare invoices: Verify order history matches received invoices
